Shipping and Return Policy
Allow 10 to 15 business days to receive your order (unless item is a Special Order - see below). However, all in stock items usually take no more than 7 business days to ship.
All orders of 14kt gold (including APO address), within the continental U.S., will be shipped FREE by US Postal Service First Class Mail with delivery confirmation.
First Class Shipping to Hawaii and Alaska is only an additional $5.
Shipping to Canada is available ONLY by USPS Registered Air Mail, due to customs regulations ($15 US additional) OR FedEX (contact us for rates).
Texas residents will be charged 8.25% sales tax.
Express Delivery Services
If you prefer to receive your purchases by an expedited service, contact us by email, email@example.com (please copy and paste this link into your browser to aid in preventing spamming). Including your order number will assist us in replying to your e-mail. Express delivery services do not deliver to Post Office boxes. All such deliveries must be made to a physical street address.
Shipment Of Special Orders
Special Orders items are usually made in small quantities and for short, limited periods of time. Therefore, please allow a minimum of 15 to 21 business days to receive your Special Order item.
We do our best to keep all of our items in stock for immediate delivery, however backorders do occur. Your backorder items will ship out as soon as they come into stock with no additional shipping charges. Please email or call us as early as possible to ensure timely delivery. Please note that some specialized backorders may take up to four weeks to be delivered. Please email firstname.lastname@example.org (please copy and paste this link into your browser to aid in preventing spamming).
For orders shipped outside the United States or Canada delivery by USPS Registered Air Mail may be available for $35.00 US. Shipments by FedEX will be charged at the current rates offered by FedEX. Please contact us for more information. Customs duties and fees are the responsibility of the customer, and in the case of FedEX, may be due upon receipt of the package. We regret any difficulty this may cause; however, we are unable to verify regulations and fees for all the countries where we ship.
If for any reason you need to return your purchase, please contact us for an RA number, and then place your piece in a sturdy box, well protected by packing material (please, no letter envelopes with KleenexTM - yes it has happened!) and mail it to:
P.O. Box 1070
Mansfield, TX 76063